I am a Board member of a medium sized, mixed-use complex in Gilroy.
We hired Professional Association Services (PAS) following a decade or more of being linked with other management companies. It was not until PAS came on board that we discovered just how badly the previous managers functioned.
Saddled with incomplete or incompetent information passed down from other firms, PAS stepped in and immediately conducted a comprehensive and thorough examination of our situation. It took nearly six months, but through their ability to handle tough challenges coupled with their vast experience, PAS was able to “right the ship” and finally put us on the path where we should have been. The HOA is now in a much better place for it. Both fiscally AND operationally.
Communication is key in any setting. Especially in a HOA when multiple parties are constantly engaged. One of the primary factors for us choosing PAS was their commitment to ensuring full communication and disclosure. Not only to the Board, but Customer Service for the residents as well. Previous management companies all said the same thing only for everyone to be frustrated after the honeymoon was over.
Primary complaints from the residents was that they called the management office and either could not reach anyone, or else their issues were left unresolved. Not such the case with PAS. Since coming on board, complaints from residents in that regard have dwindled to next to nothing. Additionally, PAS also offers a free web site which enables each and every homeowner 24-hour access to all pertinent and relative information concerning our HOA.
For the first time, the Board actually feels as if we have a partner working along with us. Their professionalism and proactive approach to their job makes it a lot easier in accomplishing the many tasks necessary to effectively run a complex.
We hired Professional Association Services (PAS) following a decade or more of being linked with other management companies. It was not until PAS came on board that we discovered just how badly the previous managers functioned.
Saddled with incomplete or incompetent information passed down from other firms, PAS stepped in and immediately conducted a comprehensive and thorough examination of our situation. It took nearly six months, but through their ability to handle tough challenges coupled with their vast experience, PAS was able to “right the ship” and finally put us on the path where we should have been. The HOA is now in a much better place for it. Both fiscally AND operationally.
Communication is key in any setting. Especially in a HOA when multiple parties are constantly engaged. One of the primary factors for us choosing PAS was their commitment to ensuring full communication and disclosure. Not only to the Board, but Customer Service for the residents as well. Previous management companies all said the same thing only for everyone to be frustrated after the honeymoon was over.
Primary complaints from the residents was that they called the management office and either could not reach anyone, or else their issues were left unresolved. Not such the case with PAS. Since coming on board, complaints from residents in that regard have dwindled to next to nothing. Additionally, PAS also offers a free web site which enables each and every homeowner 24-hour access to all pertinent and relative information concerning our HOA.
For the first time, the Board actually feels as if we have a partner working along with us. Their professionalism and proactive approach to their job makes it a lot easier in accomplishing the many tasks necessary to effectively run a complex.
Board President
Pricevalle HOA